Privacy Policy
Step Forward Education Pty Ltd
Last updated: September 2026
Step Forward Education Pty Ltd (“Step Forward Education”, “we”, “us” or “our”) is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, create an account, enrol in or complete a course, make a purchase, or communicate with us.
1. Information We Collect
When you use our website, subscribe to our services, create an account, enrol in a course, make a purchase or participate in our digital learning products, we may collect personal information including:
· Your name, email address and other contact information
· Account and login information
· Course enrolment, participation, progress and completion information
· Quiz, assessment and certificate information
· Purchase and transaction information
· Communications, enquiries, feedback or survey responses you provide to us
· Technical information such as your IP address, browser, device type, operating system and website or course usage information
We collect information that is reasonably necessary to provide our courses and services, manage enrolments, process transactions, maintain course records, communicate with you and improve our services.
2. How We Use Your Information
We may use your personal information to:
· Create and manage your course account
· Provide access to free or paid courses and other digital products
· Track course participation, progress and completion
· Administer quizzes and assessments and issue certificates of completion
· Process and administer purchases and maintain transaction records
· Provide customer support and respond to enquiries
· Send important information about your account, enrolment, course or our services
· Improve our courses, website, learning experience and services
· Request feedback or invite you to participate in surveys
· Meet legal, administrative, taxation and record-keeping obligations
· Send marketing communications about relevant courses, products, services or updates where you have consented or where otherwise permitted by law
3. Marketing Communications
With your consent, Step Forward Education Pty Ltd may send you occasional emails about new courses, training opportunities, resources, promotions and other relevant updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in our marketing emails or by contacting us at [email protected]. We will process unsubscribe requests in accordance with applicable Australian law.
Unsubscribing from marketing communications will not prevent us from sending you essential communications relating to courses or services you have purchased or enrolled in, such as account, payment, course access, completion or certificate information.
4. Thinkific and Third-Party Service Providers
Our online courses are delivered using Thinkific, a third-party learning management platform. When you create an account, enrol in a course or use our online learning platform, some of your personal information may be collected, stored or processed through Thinkific.
We may also use third-party service providers to support our business, including payment processing, email communications, website analytics and other technology services.
Some service providers may store or process information outside Australia. Where third-party providers process your information, their own privacy policies and applicable privacy laws may also apply.
5. Payments
Payments for our online courses are processed through the payment processing services available through our Thinkific course platform. Thinkific Payments is powered by Stripe.
Step Forward Education Pty Ltd does not directly store your complete credit or debit card details. Payment information is processed by the relevant payment provider using its own security and privacy practices.
We may retain transaction information such as your name, course purchased, payment status, transaction date and amount for administration, accounting, taxation and legal purposes.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
· Provide and administer our courses and services
· Process payments
· Operate our website and learning platform
· Use service providers who support our business operations
· Comply with legal, regulatory, taxation or record-keeping requirements
· Respond to lawful requests from courts, government agencies or other authorities
· Protect the rights, safety or property of Step Forward Education Pty Ltd or others
We do not sell your personal information.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our online services are supported by third-party providers, including Thinkific and its payment processing services, which maintain their own security measures. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Cookies and Analytics
Our website and course platform may use cookies and similar technologies to keep you signed in, remember preferences, provide and improve website functionality, understand how our website and courses are used, and measure engagement and performance.
Your browser may allow you to restrict or disable cookies. Disabling certain cookies may affect the functionality of the website or course platform. We may also use analytics services to understand website and course usage.
9. Accessing, Correcting or Deleting Your Information
You may contact us to request access to personal information we hold about you or to request that information be corrected.
Where appropriate and subject to legal, administrative and record-keeping obligations, you may also request deletion of your personal information.
10. Children and Young People
Our courses and services are primarily intended for adults and professionals. If a person under 18 uses our services, consent from a parent or legal guardian may be required where appropriate.
11. Links to Other Websites
Our website or courses may contain links to third-party websites or resources. Step Forward Education Pty Ltd is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices. The current version will be published on our website or course platform with the date it was last updated.
13. Questions, Requests or Complaints
If you have questions about this Privacy Policy, would like to access or correct your personal information, request deletion where applicable, withdraw consent where relevant, or make a privacy complaint, please contact:
Step Forward Education Pty Ltd
Email: [email protected]
We will take reasonable steps to respond to privacy enquiries, requests and complaints appropriately.